How can we help?

Check out our knowledge base for all the information you might find useful.

Frequently Asked Questions
What is our return policy?

For a brand like Felitchi Cuero, the translation must be elegant and convey trust. Here's a translation of the text, integrated with essential return policy information, to convey clarity and reassurance to the customer:

Your Satisfaction is Our Priority

Our main goal is for every customer to be completely satisfied with their purchase. If, for any reason, your new Felitchi Cuero piece doesn't meet your expectations, please contact us within 30 days of receiving it .
Are there any final sale items?

Yes, some purchases may be final sale. This applies to personalized items, gift cards, and specific promotional collections. Final sale items are not eligible for returns or exchanges.
When will I receive my order?

We understand your excitement about receiving your handmade piece from Felitchi Cuero. Our process is designed to ensure exceptional quality at every stage.

  1. Creation & Preparation: Your order is carefully prepared and packaged by our team. This process typically takes 1-2 business days.
  2. Shipping: Once your order is ready, you will receive a confirmation email with a tracking number so you can track its progress.
  3. Delivery: Delivery time will depend on your location. Our delivery estimate is provided at checkout for your reference.

Rest assured that we will keep you updated every step of the way!
Where are Felitchi Cuero products produced?

Each piece in the Felitchi Cuero collection is meticulously handmade in Portugal . This commitment to local and traditional craftsmanship not only honors our heritage but also allows us to maintain the highest standards of quality and ethical production. When you choose Felitchi Cuero, you are choosing a piece of timeless Portuguese art.
How much does shipping cost?

Shipping costs vary depending on your order's destination. To ensure accurate information, the exact cost will be calculated at checkout, after you fill in your shipping information. You can select the shipping method that best suits your needs at this stage.